Refunds will not be given for unused or cancelled services after the tour arrangements have commenced.
FIT (Individuals): Cancellation charges are calculated from the day the written notification is received by the company or agent as a percentage of the net total tour price as shown plus any surcharges (e.g. ticketed air sectors, other penalties imposed by suppliers such as hotels):
Between 29– 21 days before departure: According to the costs incurred will be charged
Between 20 days and 15 days prior to departure:25% of package price
Between 14 days and 8 days prior to departure:50% of package price
Between 07 days and 2 days prior to departure:75% of package price
1 day prior to departure or no show:100% of package price
GIT (Groups): Cancellation of tours due to minimum number of participants will be advised 6 weeks before departure of the tour; in which case Happy Voyageur will offer an alternative tour of a similar standard or a full refund. Cancellation policy for GIT bookings will be advised separately case by case.
HOTEL ONLY
Between 29– 21 days before departure:no charge
Between 20 days and 15 days prior to departure:60% of accommodation price
Between 14 days and 0 days prior to departure:100% of accommodation price
Certain Hotels impose stricter cancellation policies which will be advised separately.
Please note:
For air ticket reservations, we require the guests’ full names AS THEY APPEAR IN THEIR PASSPORTS. Airfares and reservations are always subject to change until paid in full and ticketed.
Airfares are subject to increase without prior notice.
In Vietnam Airlines economy class baggage allowance is 20 kg per person. Excess baggage may be subject to overweight charges by the airline. Happy Voyageur cannot be held responsible for any loss or damage to passenger’s belongings.
The transportation rates included in our quotation were based on the fuel rate of VND 19,500–20,500 per litre. We reserve the right to adjust our prices periodically in case of fuel price increases by the Government and subsequent price increases by our suppliers when such cumulative costs from our suppliers exceed 10% and above.
Surcharges for night–time services may apply. Our standard transfers are operated from 06:00 hrs to 23:00 hrs. Surcharges will be applied for arrivals after 23:00 hrs and arrivals or departures before 06:00 hrs.
We reserve the right to adjust our prices in case of new directives of the applicable VAT and any other taxes and levies imposed by the Central Government and/or local Governments and/or regulatory state bodies.
This is a quotation only and neither reservations for services nor hotel bookings have been made.
